PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.clustersound.com (“our website”), which provides the “Service”. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used only for providing and improving the Service, we will not use or share your information with anyone except as described in this Privacy Policy.
In the following section we will provide information about the methods, purpose and scope of the data processing which takes place when you visit our website and/or our online shop. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:
Cluster Sound
Via Visconti 9 – 21047 – Saronno (VA) – Italy
Email : info[at]clustersound.com
PERSONAL DATA
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect your device Information using the following technologies:
Coockies
Coockies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
Log Files
Log Files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons
Web Beacons, Tags, and Pixels are electronic files used to record information about how you browse the Site, often used in combination with Coockies.
Additionally when you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including : Your Name, Billing Address, Payment Method, Email Address, Phone Number.
How we use your information
We use the order Information that we collect generally to fulfill any orders placed through our website. Additionally, we use this order Information to communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Third-Party Providers
Our website makes use of some external web services to fulfill any order placed through our website and to improve the services provided to you. In particular, we make use of the following external services :
Website Statistics
We use Google Analytics, which is a web analysis tool provided by Google Inc., to help us understand how our customers use our website. Google Analytics uses cookies to analyze how our website is used. The information generated by the cookie about your use of this website is transferred to and stored on a Google server, in some cases located in the USA.
IP anonymization is activated for this website, meaning Google will shorten your IP address within the European Union or in another contracting state to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
If, however, you still wish to prevent the use of Google Analytics, you can install the browser add-on to deactivate Google Analytics. You can get the add-on from Google : https://tools.google.com/dlpage/gaoptout?hl=en
As mentioned above, you can prevent the storage of cookies by adjusting your browser software settings accordingly. We would like to inform you, however, that if you do this you may not be able to fully use all the functions on this website.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Retargetting
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Retargeting is a form of online targeted advertising by which online advertising is targeted to consumers based on their previous Internet actions. This function serves to present visitors to a website with interest-based advertisements as part of the advertising networks. Retargeting tags online users by including a pixel within the target webpage or email, which sets a cookie in the user’s browser. Once the cookie is set, the advertiser is able to show display advertisements for products based on your previous internet activity, including products in which you have shown an interest on other websites which use the corresponding provider’s remarketing function.
On our website we may use retargeting services from Facebook and Google Adwords and Instagram. You can opt out of targeted advertising by:
Facebook : https://www.facebook.com/settings/?tab=ads
Google : https://www.google.com/settings/ads/anonymous
Newsletter
For processing newsletter subscriptions, we will pass the email address to Mailchimp, a leading and renowned email marketing service provider. This service provider will not pass your data on to third parties. You can withdraw your consent to receiving the newsletter at any time. In order to do so you can use the following link, which is available in every email.
Payments
For processing product purchases, we will pass your address data to Stripe or Paypal, two renowned payment processors. These service providers are also tied to our instructions as part of an order processing relationship and will not pass your data on to third parties.
Sharing Your Personal Information
We are legally obliged to pass the data to law enforcement authorities upon request. We may share your personal information to comply with applicable laws and regulations, if there is suspicion of a criminal offence, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. In this regard, there is no sharing of your personal data if the company wishes to use these for commercial use.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.